The Dispute Resolution Center of West Michigan in Grand Rapids now offers online dispute resolution (ODR) and online mediation. These online services, launched May 2020, complement its in-person and phone mediation options. The online program is available free of charge to people who live and work in Kent, Ionia, and Newaygo counties in Michigan.Read more…
Courts, mediation centers, and government agencies use Matterhorn online dispute resolution (ODR).
ODR offers several key benefits including: increased access to justice, fairness, greater efficiency for staff, faster payments, and high customer satisfaction.
Matterhorn serves small to large districts, urban to rural communities, and decentralized to unified systems. The platform can match or streamline on your existing process and connects in a lightweight way with your other systems.
Matterhorn enables you to address a wide variety of case types including civil cases (such as small claims cases) and family court compliance, traffic tickets, civil infractions, and lesser misdemeanors (“Class C” Misdemeanors in some states), resolve warrants and pleas, and assess ability to pay.