The DeKalb County State Court in Georgia recently launched Matterhorn online dispute resolution for traffic tickets. Read the Atlanta Journal-Constitution’s coverage of the launch.
As noted in the article, the DeKalb County State Court leadership made this choice because they recognize that online services meet the public where they are and helps the court be proactive, accessible, and efficient.
“People expect more today from the courts, and our new 24/7 online ticket notification system is delivering on our promise of fair and efficient justice,” Presiding Judge Shondeana Morris said. “Now motorists can feel at ease that the court is being proactive by reminding them of details about their case, any fines and costs owed, and important due dates.”
“DeKalb’s judicial system is taking a big step forward by adopting this technology,” said Chief Judge Wayne Purdom. “Research shows that when courts adopt new technology like opt-in text messaging, the time for a case to be resolved drops dramatically, and customer satisfaction with the courts improves significantly. Further, this helps us have the punishment fit the actual crime, and not add to the burden because of citizen oversight or poor scheduling habits.”
Congratulations to DeKalb County State Court in Decatur, Georgia for increasing access to justice with Matterhorn.