With today’s court and office closures due to the snow in Michigan, we were reminded of another benefit of online dispute resolution (ODR) for the public and our courts. ODR for Snow Days!
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Partnership to remove recovery barriers via ODR featured at NACM Midyear conference
Headed to Little Rock in February for the NACM Midyear meeting? Learn about how courts, community, and tech partners are using ODR to remove barriers to recovery in Washtenaw County. This ODR session will be held Tuesday February 12 at 1:45 PM Central.
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Video: Right-Sizing Penalties with ODR
Curious about right-sizing penalties with ODR? eCourts 2018 had a great session on this topic that is now available to stream. View the video.
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Video: ODR panel from eCourts 2018
Missed eCourts 2018? Never fear, selected conference sessions are available to stream now. Watch Judge Alexis G. Krot of the Michigan 31st District Court (Hamtramck) speak on an online dispute resolution (ODR) panel from the comfort of your office or on the go!
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Court ODR Fact Sheet from the Pew Charitable Trusts
The Pew Charitable Trusts have released a fact sheet on court online dispute resolution (ODR). This sheet describes the potential benefits of court ODR for courts and the public.
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Scottsdale City Court expands access, launches misdemeanor ODR
For immediate release – Scottsdale, AZ. The Scottsdale City Court in Arizona launched online dispute resolution (ODR) for certain misdemeanor cases in the municipal court on January 14, 2018. The announcement (PDF), from the Arizona Administrative Office of the Courts, highlights the court’s launch of online plea.
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ODR Metrics – Customer Satisfaction
How do you measure the benefits and outcomes of online dispute resolution? You can measure benefits in terms of success in closing cases faster, success in increasing compliance, and measuring access via device and location. Yet, it’s equally important to also measure the sentiment of members of the public who use the service.
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ODR Metrics – Measure access by geography and device
Courts, mediation centers, and municipalities measure the impact of their online dispute resolution platforms in many ways. They can measure the impact in terms of changes in the number of in-person hearings, changes in the amount of people in waiting rooms, and improved time to case closure.
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ODR Events – November 2018
Online Dispute Resolution events are happening around the globe this month. And we’re happy to share that Matterhorn is part of these ODR events in November 2018!
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District Court 65B Launches Online Traffic Ticket Review
Congratulations to Michigan District Court 65B in Gratiot County for expanding access to the court via traffic ticket review. The platform went live today, November 1, 2018.
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