Case Studies and White Papers

Matterhorn allows courts to handle large volumes of infractions, disputes, warrants and other cases – all online. See what online dispute resolution outcomes you can expect from Matterhorn. 

Family Court Outcomes

Michigan 20th Circuit Court: Matterhorn Outcomes for Family Court Compliance

The 20th Circuit Court in Ottawa County Michigan sought to decrease the stress and waiting in hearing days for their citizens and for their staff alike. Matterhorn helped them reduce failure to pay hearings, helping the court resolve more cases and decrease warrants. This could be your court. Read More

Warrant Prevention with Matterhorn

61st District Court: Reducing Post-Adjudication Failure to Appear Warrants through Online Dispute Resolution

Outstanding warrants are a significant issue in Michigan and across the country. Warrant management is a complex and time-consuming process that presents numerous challenges for courts and law enforcement.

The 61st District Court in Grand Rapids, Michigan sought a novel solution to the warrant challenge: a “pre-warrant” intervention. The Court developed a program on the Matterhorn platform designed to reach citizens who were about to be issued a failure to appear warrant.

At the time of the pilot launch in August of 2015, Court Administrator Gary Secor estimated that Grand Rapids issued over 5,500 bench warrants each year for citizens who failed to appear in court. (Not including the number of citizens who were issued a warrant for failing to pay fines to the court.) The primary objective for the Matterhorn pilot was to reduce the number of new bench warrants to slow the warrant backlog growth, as well as saving the court significant time, money, and energy.

The online dispute resolution outcomes for the 61st District Court reached all goals in less than a year. Approximately 9% of citizens who are eligible resolve their case online after receiving notification. This translates to immeasurable savings for the court. Read More (PDF)

Traffic Ticket and Minor Infraction Online Resolution

Resolving Traffic Tickets and Minor Infractions Online - Six Courts

Increase access to justice, decrease time to case closure, hasten fee collection, and decrease defaults with Matterhorn. See what six Michigan courts have achieved with Matterhorn traffic ticket and minor infraction resolution. Read More

29th District Court: High Citizen Engagement Through Effective Online Outreach

A pressing challenge faced by the 29th District Court in Wayne, Michigan, was the recent reduction of court personnel combined with overtime from their traffic officers. Judge Laura Mack knew that this would further strain the court’s depleted resources, as citizens who wish to contest their tickets at a pre-informal hearing must be scheduled and added to the court’s docket. Judge Mack utilized Matterhorn as a cost-effective way to simplify many of the court’s legal proceedings without having to hire additional staff resources.

After implementing Matterhorn, the court is able to handle a heavier workload with the same amount of staff while maintaining its excellent customer satisfaction, which has been paramount to success. In addition, the court is saving time and resources while managing its docket more efficiently. And in the spirit of Judge Mack’s judicial branch goals, the court has been able to cost-effectively expand access, flexibility, and convenience for the citizens of Wayne. Read More (PDF)

Traffic Ticket and Warrant Resolution with Matterhorn

14A District Court: Increased Access to Justice Within the Budget

Prior to Matterhorn, the District 14A court invested time, energy, and labor to schedule and hold hearings for relatively minor offenses.

Then the court offered online traffic ticket and warrant resolution via Matterhorn. Their online dispute resolution outcomes show a win-win-win:

  • win for the four courthouses,
  • win for the six police agencies, and
  • win for the public.

Read More about Online Traffic Ticket and Warrant Resolution Outcomes