Case Studies and White Papers

What are the online dispute resolution outcomes from Matterhorn courts? Below are several case studies. The first summarizes results from nine courts using Matterhorn. The others profile individual courts and what they have achieved.

Matterhorn Outcomes for Online Dispute Resolution

Your days to case closure are cut in half.  The proportion of cases that default is cut from 15% to half a percent. And even though your case volume is rising slightly overall, your staff time spent on routine hearings and procedures is cut to a fifth of what it was. This could be your court. Read More

Michigan 20th Circuit Court: Matterhorn Outcomes for Family Court Compliance

The 20th Circuit Court in Ottawa County Michigan sought to decrease the stress and waiting in hearing days for their citizens and for their staff alike. Matterhorn helped them reduce failure to pay hearings, helping the court resolve more cases and decrease warrants. This could be your court. Read More

14A District Court: Reducing Court Resources on In-Person Mediation

In 2013, the 14A District Court had a high volume of in-person mediations across the four district courthouses. These mediations (equivalent to an “informal hearing” in similar district courts) were a significant burden on the court’s time and resources. Scheduling these informal hearings required coordination with the citizen, law enforcement, the magistrate, and in some cases court reporters. For law enforcement, this meant less time patrolling the streets and more time spent waiting in court. For the court, personnel and time were tied up handling relatively minor issues – resources that could have been focused on more complicated, complex cases.

Seeking a solution that would increase throughput and allow courts to provide greater access with current personnel and resources, Judge Tabbey, Court Administrator Bob Ciolek, and Deputy Administrator Lisa Fusik embarked on a pilot of a novel alternative. They launched an online dispute resolution pilot on the Matterhorn Platform in May of 2014.

Their online dispute resolution outcomes show a win-win-win (win for the court, for law enforcement, and for the citizen). Read More (PDF)

61st District Court: Reducing Post-Adjudication Failure to Appear Warrants through Online Dispute Resolution

Outstanding warrants are a significant issue in Michigan and across the country. Warrant management is a complex and time-consuming process that presents numerous challenges for courts and law enforcement.

The 61st District Court in Grand Rapids, Michigan sought a novel solution to the warrant challenge: a “pre-warrant” intervention. The Court developed a program on the Matterhorn platform designed to reach citizens who were about to be issued a failure to appear warrant.

At the time of the pilot launch in August of 2015, Court Administrator Gary Secor estimated that Grand Rapids issued over 5,500 bench warrants each year for citizens who failed to appear in court. (Not including the number of citizens who were issued a warrant for failing to pay fines to the court.) The primary objective for the Matterhorn pilot was to reduce the number of new bench warrants to slow the warrant backlog growth, as well as saving the court significant time, money, and energy.

The online dispute resolution outcomes for the 61st District Court reached all goals in less than a year. Approximately 9% of citizens who are eligible resolve their case online after receiving notification. This translates to immeasurable savings for the court. Read More (PDF)

29th District Court: High Citizen Engagement Through Effective Online Outreach

A pressing challenge faced by the 29th District Court in Wayne, Michigan, was the recent reduction of court personnel combined with overtime from their traffic officers. Judge Laura Mack knew that this would further strain the court’s depleted resources, as citizens who wish to contest their tickets at a pre-informal hearing must be scheduled and added to the court’s docket. Judge Mack utilized Matterhorn as a cost-effective way to simplify many of the court’s legal proceedings without having to hire additional staff resources.

After implementing Matterhorn, the court is able to handle a heavier workload with the same amount of staff while maintaining its excellent customer satisfaction, which has been paramount to success. In addition, the court is saving time and resources while managing its docket more efficiently. And in the spirit of Judge Mack’s judicial branch goals, the court has been able to cost-effectively expand access, flexibility, and convenience for the citizens of Wayne. Read More (PDF)