Online Dispute Resolution: Coming to a Trial Court Near You – at NAPCO

Matterhorn is on the agenda at the National Association of Presiding Judges and Court Executive Officers (NAPCO) and National Center for State Courts (NCSC) Court Leadership Conference in Scottsdale, AZ.

MJ Cartwright of Court Innovations will present with Paul Embley, Director of Technology Services, NCSC, on

Online Dispute Resolution: Coming to a Trial Court Near You

The presentation abstract

Online dispute resolution, a branch of alternative dispute resolution (ADR), is a fast-growing, innovative use a technology to settle disputes between parties. Courts are beginning to move from court-connected ADR proceedings to facilitating internet-based negotiation, mediation and arbitration either as stand-alone approaches or to augment more traditional, formal means of litigation. NCSC recently completed a report on the subject that provides insights for court leaders, and Court Innovations, a startup out of the University of Michigan Law School, has developed software that allows smartphone and computer users to resolve and negotiate infractions, petty misdemeanors, warrants, family court compliance, online pleas, or file a small claims civil case. Come and learn what tomorrow holds.

If you will attend NAPCO/NCSC, please join us at 9:45-10:45AM, Tuesday September 26, San Carlos Room.

The presentation slides

Here is the link to the presentation PDF (warning: large file)

Matterhorn at CTC 2017 – Court Application Components

Today at the Court Technology Conference 2017 in Salt Lake City, equivant, Court Innovations, MTG Management Consulting, and the CIO at Los Angeles County Superior Court presented on court application components and collaboration.

The presentation focused on considerations of ownership, collaboration, and standards required to combine best-of-breed components rather than using the “one stop shop”/captured customer approach of yesteryear.


Matterhorn founder speaks on ODR at the MAMA annual meeting

Matterhorn founder and professor at the University of Michigan Law School, J.J. Prescott, spoke this afternoon at the Michigan Association of Municipal Attorneys Municipal Law Program.

His topic was the

University of Michigan Online Court Project Technology-Aided Access to Justice through Online Dispute Resolution

Judicial systems exist for societies to organize themselves around the rule of law. In order to achieve their social goals, courts need to be

  1. accessible,
  2. fair, and
  3. cost-effective.

American courts can be difficult to understand and use, especially for people without attorneys and those who cannot miss work or school, or who are unable to travel to attend a court hearing. Online dispute resolution allows citizens to interact with courts in a familiar manner via their personal devices. A technology-driven approach to public interaction with courts has the potential to improve access to justice and make courts better suited to the information age. Learn about the project and its planned outreach aimed at a nationwide scale-up of technology in courts to allow citizens 24/7 access to resolve minor legal matters online.

Online Dispute Resolution at Court Technology Conference 2017

Salt Lake City, Utah

This morning at the National Center for State Courts’ Court Technology Conference 2017, the session “Online Dispute Resolution and the Courts” features

  • Robert Ciolek, Court Administrator, 14A District Court—Washtenaw County
  • Shannon Salter, Chair of the British Columbia Civil Resolution Tribunal
  • Melisse Stiglich, Utah Court Systems

This presentation, moderated by David Slayton, Administrative Director, Texas Office of Court Administration, is part of the “User-Friendly Courts” track at the conference.

Melisse Stiglich shared about Utah’s small claims dispute resolution project. Shannon Salter said that the British Columbia Civil Resolution Tribunal is seeing high demand for digital small claims and condominium dispute services and demand outside of normal business hours.

Matterhorn customer Robert Ciolek shared updates and lessons learned from Michigan 14A District Court‘s experience with using Matterhorn for online traffic ticket resolution.

Highlights from the 14A experience with Matterhorn include

  • Time to case closure dropped by 65 percent
  • Less than 1 percent of cases default, compared with 22% outside of ODR.
  • In-person hearings reduced by ~100 hearings/month across six dockets
  • Fewer defaults, and
  • Quicker collections

You can read more about 14A District Court’s experience in our online traffic and warrant resolution case study in D14A.

Franklin County Small Claims Online Resolution at NAJIS

At the National Association of Justice Information Systems 2017 Conference? Today, Alex Sanchez will speak on Franklin County, Ohio’s success with Matterhorn.

Improving Community Safety & Satisfaction
Captain Carl Trowbridge, Franklin County, Ohio, Sheriff’s Office; Alex Sanchez Esq., Manager, Franklin County, Ohio, Municipal Court, Small Claims Division and Dispute Resolution Department

Justice agencies in Franklin County (Columbus), Ohio are transforming their community from the inside out. In this session, practitioners from the Sheriff’s Office and the Municipal Court will share how technology is helping to better-inform citizens of their decisions and be more responsive to citizen’s needs. You will learn how the Sheriff is using objective classification to guide housing and programming decisions, help inmates transition back into the community, and to reduce the cycling of people through their doors. At the Municipal Court, a new online dispute resolution system is providing citizens with a way to negotiate and resolve disputes – at no cost – while saving time and eliminating the need to appear in court. Join us to hear how each of these agencies is improving justice by putting technology to work for the citizens of Franklin County.

See the NAJIS Agenda (PDF).

Highland Park Court resolves over 1,500 cases online

Highland Park is at the forefront of resolving traffic violations and warrants through online dispute resolution.

The 30th District Court in Highland Park, Michigan has resolved over 1,500 cases online. Congratulations to Chief Judge Brigette Officer-Hill and Court Administrator Robynn Diamond for increasing access to justice in Highland Park. Visit the court’s online ticket and warrant resolution website.

Stay tuned for an upcoming paper “Assessing Access to Justice Outreach Strategies” by Matterhorn founder and University of Michigan Law School professor J.J. Prescott. We will share it when it is published. [Edited: the outreach strategies paper is now available!]

Matterhorn at NACM-IACA Joint Educational Conference

If you are in Arlington, VA attending the NACM-IACA Joint Educational Conference – Building Excellence on a Global Scale, please visit us at Booth #901 in the Independence Center.

Along with education sessions on topics such as

  • equal access to justice,
  • court governance and leadership,
  • court technology and its deployment

we are enjoying great conversations with court administrators, judges, court staff from states around the country and countries around the world.

One of the education sessions earlier this week included online dispute resolution in Franklin County, OH with our software Matterhorn.

Product Specialist Teri Benedetti shows NACM-IACA conference attendees Matterhorn online dispute resolution