Online Dispute Resolution at Court Technology Conference 2017

Salt Lake City, Utah

This morning at the National Center for State Courts’ Court Technology Conference 2017, the session “Online Dispute Resolution and the Courts” features

  • Robert Ciolek, Court Administrator, 14A District Court—Washtenaw County
  • Shannon Salter, Chair of the British Columbia Civil Resolution Tribunal
  • Melisse Stiglich, Utah Court Systems

This presentation, moderated by David Slayton, Administrative Director, Texas Office of Court Administration, is part of the “User-Friendly Courts” track at the conference.

Melisse Stiglich shared about Utah’s small claims dispute resolution project. Shannon Salter said that the British Columbia Civil Resolution Tribunal is seeing high demand for digital small claims and condominium dispute services and demand outside of normal business hours.

Matterhorn customer Robert Ciolek shared updates and lessons learned from Michigan 14A District Court‘s experience with using Matterhorn for online traffic ticket resolution.

Highlights from the 14A experience with Matterhorn include

  • Time to case closure dropped by 65 percent
  • Less than 1 percent of cases default, compared with 22% outside of ODR.
  • In-person hearings reduced by ~100 hearings/month across six dockets
  • Fewer defaults, and
  • Quicker collections

You can read more about 14A District Court’s experience in our online traffic and warrant resolution case study in D14A.

Video: ODR Benefits for Law Enforcement

Hear what courts with traffic ticket resolution and warrant resolution say about Matterhorn.

Featured in this video are Judge Brigette Officer-Hill of the 30th District Court and Bob Ciolek, Court Administrator, and Lisa Fusik, Deputy Court Administrator, from the 14A District Court.


Lisa Fusik, Michigan District Court 14A Deputy Administrator

“With law enforcement, it’s been a nice feature in that they don’t have to come to court at all. So they can have one focus person, their court officer, for instance, interact with the system, so the officers themselves don’t have to come to court. Or take time off the road, or come in on their day off, or maybe on a morning when they have to work midnights the next day.
“So for them it just means less interaction with the court, and less time that could be spent doing what they should be doing.”

Robert Ciolek, Michigan District Court 14A Administrator.

“As we all know, money’s tight, and everybody’s getting cut, including law enforcement. So more bodies that they can have on the road enforcing the laws, the better. So now, using the online mediation system through Matterhorn, they don’t have to send those law enforcement personnel to court to answer the citation.”

Judge Brigette Officer-Hill, Michigan 30th District Court Chief Judge

“The collaboration with law enforcement and the court has been great. I mean, they, obviously, came in before we had Matterhorn to deal with people, the public, to try to resolve their tickets. Now they’re even happier because they have to spend less time.
“So they’re really working in conjunction with the court to make this work. They’re putting the word out just as much as we are putting the word out. So that allows them to do their job, on the streets, without coming into the courtroom.”