The most common way that citizens open up requests in Matterhorn is to search and submit a request on your court’s Matterhorn site.
Matterhorn offers a second method that may be quicker when you have a citizen on the phone. The court can pull up the case and invite the citizen to the site (via email/text). This tool can save court staff time explaining how to navigate and where to click.
To invite a citizen into Matterhorn, log in to Matterhorn and select the “Create Request” button under the Tools menu:
On the next screen, select the type of case (e.g. TRAFFIC, WARRANT, PARKING, etc.) and then fill in the citizen’s Driver’s License Number (DLN), Driver’s License State, and Date of Birth:
If the citizen has an open case in your court that meets your court’s eligibility requirements, Matterhorn will show you their case.
Click “Create Request” to continue the process:
Next, you will see a form where you can then set the Due Date (to indicate how long the citizen will have to react to your invitation) and fill out the citizen’s email and/or phone number:
Once you hit “Submit”, the invitation will be sent out via email and/or text. Then, the citizen will receive an invitation containing a link back to the site where they can go in and complete the request:
Please note that you will not see the case in your queue until after the citizen has completed the request.