Online Dispute Resolution: Coming to a Trial Court Near You – at NAPCO

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Matterhorn is on the agenda at the National Association of Presiding Judges and Court Executive Officers (NAPCO) and National Center for State Courts (NCSC) Court Leadership Conference in Scottsdale, AZ.

MJ Cartwright of Court Innovations will present with Paul Embley, Director of Technology Services, NCSC, on

Online Dispute Resolution: Coming to a Trial Court Near You

The presentation abstract

Online dispute resolution, a branch of alternative dispute resolution (ADR), is a fast-growing, innovative use a technology to settle disputes between parties. Courts are beginning to move from court-connected ADR proceedings to facilitating internet-based negotiation, mediation and arbitration either as stand-alone approaches or to augment more traditional, formal means of litigation. NCSC recently completed a report on the subject that provides insights for court leaders, and Court Innovations, a startup out of the University of Michigan Law School, has developed software that allows smartphone and computer users to resolve and negotiate infractions, petty misdemeanors, warrants, family court compliance, online pleas, or file a small claims civil case. Come and learn what tomorrow holds.

If you will attend NAPCO/NCSC, please join us at 9:45-10:45AM, Tuesday September 26, San Carlos Room.

The presentation slides

Here is the link to the presentation PDF (warning: large file)

Companies Partner to Deliver Innovation Inside and Out of the Courthouse

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Scottsdale, Arizona—September 25, 2017

Our nation’s courts deserve a technology upgrade. Yet, optimizing court processes and taking them online is a huge undertaking that no single software can adequately accomplish. Today, two innovative suppliers of justice technologies have announced an alternative to outdated ‘big box’ court systems by partnering to deliver a portfolio of mission-specific court solutions.

equivant is a longstanding provider of court case management and justice integration platforms. Its CourtView and JWorks software are used by justice stakeholders nationwide to manage millions of transactions daily. Matterhorn by Court Innovations is an online dispute resolution (ODR) platform that leverages court case data to help citizens resolve ticket, warrant, family, and small claims matters without the hassles and cost of in-person hearings. The seamless integration of these products extends Matterhorn to communities across the U.S. and allows equivant to offer ODR as a pluggable component of its case management suite.

A customer of both companies, Franklin County Municipal Court, in Columbus, Ohio, uses both Court Innovations and equivant products. According to Alex Sanchez, Manager of the Small Claims Division and Dispute Resolution Department,

“Matterhorn provides the public with an online platform to resolve their disputes in a way that works for them while saving valuable court resources by encouraging case resolution prior to any trial date. Similarly, equivant’s CourtView CMS has increased our court’s efficiency with the implementation of e-filing, which allows court users to view and file documents online. These online systems have resulted in direct benefits to the public and our court.”

In August, Alex Sanchez accepted the Ohio State Bar Association’s 2017 Judicial Administration and Legal Reform Committee Innovative Court Practices Award on behalf of the Franklin County Municipal Court’s Online Dispute Resolution Program.

According to Jeffrey Harmon, equivant General Manager,

“We’re excited to combine best-of-breed solutions that deliver greater efficiencies and value for our courts and the public, nationally and internationally.”

MJ Cartwright, CEO of Court Innovations, agrees,

“We hear from courts that they want simplicity and ease-of-use for their own staff and for the public. The integration of Matterhorn with equivant’s software delivers just that. It’s a win-win-win for courts, their agency partners, and the public because it extends their reach online and streamlines court process.”

Both companies regularly participate in national forums to champion collaboration between court technology suppliers. They are active members of the IJIS Institute Court Advisory Committee and recently framed a panel at the 2017 Court Technology Conference in Salt Lake City, UT. They will exhibit at the National Association for Presiding Judges and Court Officers/National Center for State Courts leadership conference in Scottsdale, Arizona September 24-27 where Court Innovation’s Cartwright will co-present “Online Dispute Resolution: Coming to a Trial Court Near You”.

About equivant

equivant is based in Canton, Ohio with regional offices across the country. For over three decades it has delivered mission-critical technology to courts, public attorneys, and supervision officials with interoperable software components that address the operational needs of state and local justice agencies. equivant pursues its mission to deliver better outcomes to all who touch the justice system by investing in its staff and in modern technologies that help to inform decisions at every step. In addition to core case management systems, equivant can provide a full suite of complementary solutions including judicial tools, e-filing, e-payment, notifications, workflow, ODR, compliance monitoring, and more. For more information, visit equivant.com.

About Court Innovations

Court Innovations is based in Ann Arbor, Michigan. Its product Matterhorn allows courts to handle many high-volume infractions completely online, saving citizens and courts time and money. Matterhorn is in over 30 courts in Michigan, Ohio, and Arkansas and has helped courts and citizens resolve over 20,000 tickets and disputes online. For more information, be sure to check out the research bulletin on “Online Dispute Resolution and the Courts” released by the Joint Technology Committee in collaboration with COSCA, NACM, and NCSC.

Matterhorn at CTC 2017 – Court Application Components

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Today at the Court Technology Conference 2017 in Salt Lake City, equivant, Court Innovations, MTG Management Consulting, and the CIO at Los Angeles County Superior Court presented on court application components and collaboration.

The presentation focused on considerations of ownership, collaboration, and standards required to combine best-of-breed components rather than using the “one stop shop”/captured customer approach of yesteryear.

 

Matterhorn founder speaks on ODR at the MAMA annual meeting

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Matterhorn founder and professor at the University of Michigan Law School, J.J. Prescott, spoke this afternoon at the Michigan Association of Municipal Attorneys Municipal Law Program.

His topic was the

University of Michigan Online Court Project Technology-Aided Access to Justice through Online Dispute Resolution

Judicial systems exist for societies to organize themselves around the rule of law. In order to achieve their social goals, courts need to be

  1. accessible,
  2. fair, and
  3. cost-effective.

American courts can be difficult to understand and use, especially for people without attorneys and those who cannot miss work or school, or who are unable to travel to attend a court hearing. Online dispute resolution allows citizens to interact with courts in a familiar manner via their personal devices. A technology-driven approach to public interaction with courts has the potential to improve access to justice and make courts better suited to the information age. Learn about the project and its planned outreach aimed at a nationwide scale-up of technology in courts to allow citizens 24/7 access to resolve minor legal matters online.

Online Dispute Resolution at Court Technology Conference 2017

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Salt Lake City, Utah

This morning at the National Center for State Courts’ Court Technology Conference 2017, the session “Online Dispute Resolution and the Courts” features

  • Robert Ciolek, Court Administrator, 14A District Court—Washtenaw County
  • Shannon Salter, Chair of the British Columbia Civil Resolution Tribunal
  • Melisse Stiglich, Utah Court Systems

This presentation, moderated by David Slayton, Administrative Director, Texas Office of Court Administration, is part of the “User-Friendly Courts” track at the conference.

Melisse Stiglich shared about Utah’s small claims dispute resolution project. Shannon Salter said that the British Columbia Civil Resolution Tribunal is seeing high demand for digital small claims and condominium dispute services and demand outside of normal business hours.

Matterhorn customer Robert Ciolek shared updates and lessons learned from Michigan 14A District Court‘s experience with using Matterhorn for online traffic ticket resolution.

Highlights from the 14A experience with Matterhorn include

  • Time to case closure dropped by 65 percent
  • Less than 1 percent of cases default, compared with 22% outside of ODR.
  • In-person hearings reduced by ~100 hearings/month across six dockets
  • Fewer defaults, and
  • Quicker collections

You can read more about 14A District Court’s experience in our case study here (PDF).

Dispute Resolution and Payment Company Partner for Courts to Serve Citizens Completely Online

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September 12, 2017 Salt Lake City, Utah

Think you need to “go to court” to go to court? Two innovative companies partner with each other and the courts to allow you to go to court from anywhere. Court Innovations, a maker of online dispute resolution software, and Point & Pay, a payment solution provider, have partnered to offer an end-to-end resolution and payment service for courts. These two companies will exhibit together at the Court Technology Conference 2017 in Salt Lake City, Utah, September 11-14.

Court Innovations created, sells, and supports Matterhorn, a platform for courts to offer online access to their citizens. Point & Pay is a payment solution provider that allows courts, governments, and utilities to accept credit card payments online.

Matterhorn-enabled courts expand access for citizens who cannot miss work, school, or family care to attend court, or who fear coming to court because of their race, ethnicity, or immigration status. Matterhorn-courts give citizens the option to use a mobile phone or computer instead of coming to court in person. Courts use Matterhorn to resolve minor criminal and civil infractions or misdemeanors, such as parking and traffic tickets, restore a suspended drivers license, address family court compliance, prevent and resolve warrants, and resolve small claims disputes online.

While Matterhorn is flexible and can integrate with other payment systems, its integration with Point & Pay gives its customers more options. According to MJ Cartwright, CEO of Court Innovations, “we meet court staff who want to offer online access to their citizens but who do not yet have the ability to accept payment online. Point & Pay’s proven and safe online payment system integrates with Matterhorn to provide an end-to-end solution.”

According to Kevin Connell, President of Point & Pay, “Matterhorn provides citizens the ability to resolve their issue from the comfort of their home or workplace rather than having to come into court. Point & Pay allows them to finish the transaction they start with Matterhorn by paying online. It’s a natural fit.”

Court Innovations and Point & Pay both work with the 54A District Court in Lansing, Michigan. Court Administrator Anethia Brewer lauds the partnership, “I am happy to have two partners of our court working together with us to bring additional access to the citizens in our community.”

The integration of online dispute resolution and online payment is an end-to-end solution for courts to offer citizens. Courts with Matterhorn and Point & Pay allow citizens to resolve their issue and then complete any payment entirely online.

About Point & Pay

Point & Pay designs, builds, and integrates unique payment solutions for governments, utilities, courts, and more. Our efficient, flexible systems enable clients to accept card payments or e-Checks in their offices, via toll-free telephone or Internet, 24 hours a day, seven days a week. Point & Pay services over 2,500 government clients across the country. Point & Pay is a wholly owned subsidiary of North American Bancard, one of the electronic payment processing industry’s leading solutions providers. For more information, visit http://www.pointandpay.com/

About Court Innovations

Court Innovations is based in Ann Arbor, Michigan. Its product Matterhorn allows courts to handle many high-volume infractions completely online, saving citizens and courts time and money. Matterhorn is in over 30 courts in Michigan, Ohio, and Arkansas and has helped courts and citizens resolve over 20,000 tickets and disputes online. For more information, visit https://getmatterhorn.com/online-dispute-resolution-for-courts/

Ohio State Bar recognizes Franklin County for Judicial Innovation

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Alex Sanchez and Veronica Cravener accepted the Ohio State Bar Association’s 2017 Judicial Administration and Legal Reform Committee Innovative Court Practices Award on behalf of the Franklin County Municipal Court Online Dispute Resolution Program.

screenshot of the OSBA announcement recognizing the Franklin County Municipal Court for Judicial Innovation
OSBA recognizes the Franklin County Municipal Court for Judicial Innovation

COLUMBUS — (August 31, 2017) The Ohio State Bar Association (OSBA) today announced that the 2017 recipient of the Judicial Administration and Legal Reform Committee Innovative Court Practices Award is the Franklin County Municipal Court Online Dispute Resolution Program.

OSBA President Randall Comer presented this year’s award before a roomful of judges at the annual meeting of the Ohio Judicial Conference in Columbus. Alex Sanchez, who manages the program, and Veronica Cravener, the Small Claims and Dispute Resolution Supervisor accepted the award on behalf of the Court.

The Franklin County Municipal Court Online Dispute Resolution Program is powered by Matterhorn.

Read more on the OSBA website.

Franklin County Small Claims Online Resolution at NAJIS

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At the National Association of Justice Information Systems 2017 Conference? Today, Alex Sanchez will speak on Franklin County, Ohio’s success with Matterhorn.

Improving Community Safety & Satisfaction
Captain Carl Trowbridge, Franklin County, Ohio, Sheriff’s Office; Alex Sanchez Esq., Manager, Franklin County, Ohio, Municipal Court, Small Claims Division and Dispute Resolution Department

Justice agencies in Franklin County (Columbus), Ohio are transforming their community from the inside out. In this session, practitioners from the Sheriff’s Office and the Municipal Court will share how technology is helping to better-inform citizens of their decisions and be more responsive to citizen’s needs. You will learn how the Sheriff is using objective classification to guide housing and programming decisions, help inmates transition back into the community, and to reduce the cycling of people through their doors. At the Municipal Court, a new online dispute resolution system is providing citizens with a way to negotiate and resolve disputes – at no cost – while saving time and eliminating the need to appear in court. Join us to hear how each of these agencies is improving justice by putting technology to work for the citizens of Franklin County.

See the NAJIS Agenda (PDF).

Highland Park Court resolves over 1,500 cases online

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Highland Park is at the forefront of resolving traffic violations and warrants through online dispute resolution.

The 30th District Court in Highland Park, Michigan has resolved over 1,500 cases online. Congratulations to Chief Judge Brigette Officer-Hill and Court Administrator Robynn Diamond for increasing access to justice in Highland Park.

Stay tuned for an upcoming paper “Assessing Access to Justice Outreach Strategies” by Matterhorn founder and University of Michigan Law School professor J.J. Prescott. We will share it when it is published.