Improving Compliance with Support

Family cases that involve child support are a headache for everyone involved, especially the court. It is the court’s responsibility to keep parents compliant, straining an already overworked court staff. Some existing solutions meant to facilitate compliance serve only the most engaged parents, not the populations who need the most assistance. Traditional tools cannot update parents when there are last minute changes, lack flexibility for non-custodial parent-initiated requests, and still require the court staff to schedule considerable docket time for show-cause hearings.

Matterhorn is a web-based platform designed to increase payment compliance in child support cases. A configurable electronic messaging system can send automated and custom notifications, helping parents stay compliant with payments, and connecting them with resources when barriers arise. It also helps manage show-cause hearing days with a real-time dashboard and labor-saving check-in process.

Improved Hearing Day Efficiency

Administrative effort is greatly reduced using Matterhorn. Our platform has streamlined the check-in process for parents on hearing day so that valuable time won’t be spent in line. Caseworkers’ queues are updated in realtime so they can manage their dockets without ever having to leave the platform.

Enhanced Communication

Traditional means of correspondence between the court, caseworkers, and parents is impractical when child support is at stake. Matterhorn breaks down communication barriers with direct messaging between caseworkers and both custodial and non-custodial parents.

Support for Families

Current compliance solutions are only practical for proactive parents with an ability/willingness to pay. Through direct communication and user-friendly payment reminders and options, Matterhorn addresses the needs of parents who struggle with compliance so families are able to get the support they need.

Reducing Hearings, Reducing Warrants

Matterhorn encourages parents to be proactive with their family court affairs. If there are obstacles to compliance such as loss of employment, parents can notify their caseworker ahead of time. Not only can this prevent the need for a show-cause hearing, but it ultimately will reduce the number of warrants issued due to lack of communication.

What is Matterhorn?

Matterhorn is a web-based platform designed to allow courts to handle large volumes of infractions, disputes, warrants, and other cases—all online.