Online Dispute Resolution for Civil Cases

Matterhorn’s Small Claims Online Dispute Resolution (ODR) is a way for people to resolve small claims disputes online, rather than through traditional in-person civil court procedures, alternative dispute resolution or mediation.

Civil ODR is highly configurable and can be applied to any civil case type, such as small claims, landlord- tenant, or family court issues. The software is designed to interface with court case management systems as needed, and can also be used before a case is filed in court.

Real-time or Asynchronous Private Communications

Parties are able to resolve their differences through real-time or asynchronous communications privately and online.  Third parties, such as a moderator, mediator, or arbitrator, may be involved in the online interaction to assist in resolution.

Citizens appreciate of this flexibility. Our courts see communications initiated 24/7 rather than just during business hours.

Online Conversations that are Productive

The online environment helps create a sense of safety and neutrality, and oversight by the court to focus on a productive and civil resolution.

Reduce Administrative Effort

Matterhorn’s configurable system reduces the administrative work involved in handling Small Claims cases.

Lawsuits can be scary.  The court can provide a safe space for two parties to work on a fair outcome agreeable to both.  And because parties can access their case and continue the conversation at their convenience, from the comfort of their separate homes or locations, Matterhorn makes resolution that much easier.

Benefits of Small Claims Online Dispute Resolution

Benefits to Your Court

  • Reduce backlog by resolving more civil cases before their hearings
  • Shorten case lifetimes to an average of 5 days
  • Save staff time and reduce case touchpoints
  • Increase party satisfaction
  • Configured to your court’s unique approaches

Benefits to Participants

  • Connect with your court in a safe and
    trusted way
  • Mobile-friendly, on-demand 24/7 access
  • Convenient when they cannot travel to the courthouse
  • Digitally documented case history

What Have our Courts Achieved?

Learn more about what Franklin County, Ohio has achieved with online dispute resolution for small claims via:

What is Matterhorn?

Matterhorn is a web-based platform designed to allow courts to handle large volumes of infractions, disputes, warrants, and other cases—all online.