Online Dispute Resolution for Civil Cases

Matterhorn’s Online Dispute Resolution (ODR) is a way for people to resolve disputes in an online environment, rather than through traditional in-person civil court procedures, alternative dispute resolution or mediation.

As part of Matterhorn’s suite of Online Case Resolution offerings, ODR is highly configurable and can be applied to any civil case type, such as small claims, landlord- tenant, or family court issues. The software is designed to interface with court case management systems as needed, and can also be used before a case is filed in court.

Lawsuits are scary. Working with the other party on a fair outcome agreeable to both, under the purview of the court, helps remove barriers of fear. And because parties can access their case and continue the conversation at their convenience, from the comfort of their separate homes or locations, Matterhorn makes resolution that much easier.

Real-time or Asynchronous Private Communications

Parties are able to resolve their differences through real-time or asynchronous communications privately and online.  Third parties such as a moderator, mediator, or arbitrator, may be invited into the online interaction to assist in resolution.

Online Conversations that are Productive

The online environment helps create a sense of safety and neutrality, and oversight by the court to focus on a productive and civil resolution.

Reduce Administrative Effort

Matterhorn’s configurable system reduces the administrative work involved with the handling of Small Claims cases.

What is Matterhorn?

Matterhorn is a web-based platform designed to allow courts to handle large volumes of infractions, disputes, warrants, and other cases—all online.