Matterhorn founder, J.J. Prescott, will participate in an online dispute resolution panel discussion during the Texas A&M University School of Law 2018 Dispute Resolution Symposium.
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ODR Now Available in Australia & New Zealand
People expect timeliness and access from all parts of their lives, from social media, to business communications, to interactions with government and the courts. Many federal and state-based reviews have found participants in the legal process seek better access to information.
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ODR Metrics – Customer Satisfaction
How do you measure the benefits and outcomes of online dispute resolution? You can measure benefits in terms of success in closing cases faster, success in increasing compliance, and measuring access via device and location. Yet, it’s equally important to also measure the sentiment of members of the public who use the service.
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Webinar Video: Overcoming Distance with ODR – A Rural Perspective
On Wednesday, November 7, 2018, Matterhorn hosted a Rural Perspective ODR Webinar on Overcoming Distance with ODR. The webinar featured Magistrate Janice Doner from the 74th District Court in Bay County, Michigan. The court has resolved over 4,400 cases online since the launch of their ODR platform in 2014.
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ODR Metrics – Measure access by geography and device
Courts, mediation centers, and municipalities measure the impact of their online dispute resolution platforms in many ways. They can measure the impact in terms of changes in the number of in-person hearings, changes in the amount of people in waiting rooms, and improved time to case closure.
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ODR Events – November 2018
Online Dispute Resolution events are happening around the globe this month. And we’re happy to share that Matterhorn is part of these ODR events in November 2018!
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District Court 65B Launches Online Traffic Ticket Review
Congratulations to Michigan District Court 65B in Gratiot County for expanding access to the court via traffic ticket review. The platform went live today, November 1, 2018.
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Webinar: Overcoming Distance with ODR – A Rural Perspective
Please join us for an Online Dispute Resolution (ODR) webinar on Wednesday, November 7, 2018 at 3PM Eastern. Register and attend to hear Magistrate Janice Doner discuss the experience of the 74th District Court in Bay County, Michigan use of ODR to extend access and eliminate barriers of distance.
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The 46th District Court Expands Online Ticket Resolution
People who park in Southfield, as well as Lathrup Village, Beverly Hills, Bingham Farms and Franklin, Michigan now have the opportunity to resolve their parking tickets more quickly and efficiently online.
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Matterhorn ODR at the MFSC Fall Conference
We are excited to to head to Boyne Falls to discuss ODR for Child Support Compliance at the Michigan Family Support Council 2018 Fall Training Conference October 17-19.
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