Until today, anyone who was part of a family court hearing with the Yuma County Superior Court had to appear in person to resolve their matter. That option remains. However, people can now participate in domestic cases via ODR from anywhere, anytime. The platform went live on Monday, December 3, 2018.
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Maricopa County Superior Court Expands Access in Arizona with ODR
Until recently, anyone who was part of a child support compliance hearing with the Superior Court of Arizona in Maricopa County had to appear in court to resolve their matter. That option remains. Now, people can now participate in child support compliance cases via ODR from anywhere.
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Live Webinar: Getting Started with ODR, A Gradual Start to Great Outcomes
Hear from the 16th District Court in Livonia, Michigan about how they started with ODR, resolved over 4,700 cases online, and what they have learned along the way.
Please register and attend our webinar on Thursday, December 6, 2018 at 2PM Eastern to learn more.
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ODR at Texas A&M Dispute Resolution Symposium
Matterhorn founder, J.J. Prescott, will participate in an online dispute resolution panel discussion during the Texas A&M University School of Law 2018 Dispute Resolution Symposium.
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ODR Now Available in Australia & New Zealand
People expect timeliness and access from all parts of their lives, from social media, to business communications, to interactions with government and the courts. Many federal and state-based reviews have found participants in the legal process seek better access to information.
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ODR Metrics – Customer Satisfaction
How do you measure the benefits and outcomes of online dispute resolution? You can measure benefits in terms of success in closing cases faster, success in increasing compliance, and measuring access via device and location. Yet, it’s equally important to also measure the sentiment of members of the public who use the service.
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Webinar Video: Overcoming Distance with ODR – A Rural Perspective
On Wednesday, November 7, 2018, Matterhorn hosted a Rural Perspective ODR Webinar on Overcoming Distance with ODR. The webinar featured Magistrate Janice Doner from the 74th District Court in Bay County, Michigan. The court has resolved over 4,400 cases online since the launch of their ODR platform in 2014.
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ODR Metrics – Measure access by geography and device
Courts, mediation centers, and municipalities measure the impact of their online dispute resolution platforms in many ways. They can measure the impact in terms of changes in the number of in-person hearings, changes in the amount of people in waiting rooms, and improved time to case closure.
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ODR Events – November 2018
Online Dispute Resolution events are happening around the globe this month. And we’re happy to share that Matterhorn is part of these ODR events in November 2018!
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District Court 65B Launches Online Traffic Ticket Review
Congratulations to Michigan District Court 65B in Gratiot County for expanding access to the court via traffic ticket review. The platform went live today, November 1, 2018.
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