Online Dispute Resolution for Civil and Family Cases
Matterhorn Online Dispute Resolution (ODR) is a way for people to resolve disputes online, rather than through traditional in-person hearings, alternative dispute resolution or mediation. ODR can be applied to many civil case types, such as payment disputes, property management disputes, income and property tax cases, licensing hearings, unemployment claims, retirement hearings, benefits concerns, workers compensation, small claims, utilities disputes, and family court child support compliance and parenting time disputes.
What is Matterhorn?
A Secure, Convenient Communication Platform
Parties are able to resolve their differences through real-time or asynchronous communications privately and online. Parties appreciate this flexibility. Our agencies see resolutions initiated 24/7 rather than just during business hours.
Third parties, such as a moderator, mediator, or arbitrator, may be involved in the online interaction to assist in resolution.
Productive Online Conversations
The online environment helps create a sense of safety and neutrality, and oversight by your agency or appointed mediators helps the parties focus on a productive and fair resolution.
Small Claims Court ODR
Matterhorn Online Dispute Resolution (ODR) has helps people involved in small claims cases communicate and resolve their concerns online, ahead of their scheduled court hearing.
"We received compliments from parties on the very first day the platform launched....Users have found our ODR negotiation platform easy to use and are appreciated of the time it saves."
Alex Sanchez, Franklin County Municipal Court Online Dispute Resolution Manager, quoted in the magazine of the Norwegian Judiciary, Rett på Sak
Family Court ODR
Matterhorn Family Court Compliance Platform connects caseworkers, custodial parents, and non-custodial parents.
With Matterhorn, court staff can engage with their clients without having to call them into court for a show-cause hearing.
The court and parents can come together online to handle child support compliance and other concerns in a safe, secure, and convenient environment.