Matterhorn Online Dispute Resolution (ODR) is a way for people to resolve civil and small claims disputes online, conveniently and on their own schedule. ODR can be applied to many civil case types including: payment disputes, property management disputes, income and property tax cases, foreclosure, landlord-tenant, licensing, unemployment claims, retirement, benefits, workers compensation, utilities, and small claims.
The online environment helps create a sense of safety and neutrality, and oversight by your agency or appointed mediators helps the parties focus on a productive and fair resolution.
Court-Connected Civil ODR
Courts use Matterhorn’s civil case online dispute resolution platform to provide a place for people to resolve their small claims cases online, ahead of a court hearing. This platform provides access to the court without going to court.
On the platform, parties may work with third-party mediators to reach resolution.
Civil ODR for small claims cases helps courts reduce their case backlog, this helps people resolve their issues on their own schedules, from anywhere.
“We received compliments from parties on the very first day the platform launched….Users have found our ODR negotiation platform easy to use and are appreciated of the time it saves.”Alex Sanchez, Franklin County Municipal Court Online Dispute Resolution Manager, quoted in the magazine of the Norwegian Judiciary, Rett på Sak
Mediation Center and Attorney ODR
Mediation Centers and Attorneys use Matterhorn to work with clients to resolve disputes. Mediation centers and attorneys may handle cases not yet filed in court. Through collaboration online, they may avert these cases from becoming court cases at all.
Additionally, mediation centers use Matterhorn for court-ordered mediation cases.
Participants appreciate the flexibility and convenience of the platform:
This is a great service. It has been a lot of help.End-user feedback – Mediation Center ODR
This is a great thing for when people are not close or work etc..End-user feedback – Mediation Center ODR
What is Matterhorn?
A Civil Online Dispute Resolution Platform
Parties are able to resolve their differences through real-time or asynchronous communications privately and online. Parties appreciate this flexibility. Our agencies see resolutions initiated 24/7 rather than just during business hours.
Third parties, such as a moderator, mediator, or arbitrator, may be involved in the online interaction to assist in resolution.