Online Dispute Resolution at Court Technology Conference 2017

Salt Lake City, Utah

This morning at the National Center for State Courts’ Court Technology Conference 2017, the session “Online Dispute Resolution and the Courts” features

  • Robert Ciolek, Court Administrator, 14A District Court—Washtenaw County
  • Shannon Salter, Chair of the British Columbia Civil Resolution Tribunal
  • Melisse Stiglich, Utah Court Systems

This presentation, moderated by David Slayton, Administrative Director, Texas Office of Court Administration, is part of the “User-Friendly Courts” track at the conference.

Melisse Stiglich shared about Utah’s small claims dispute resolution project. Shannon Salter said that the British Columbia Civil Resolution Tribunal is seeing high demand for digital small claims and condominium dispute services and demand outside of normal business hours.

Matterhorn customer Robert Ciolek shared updates and lessons learned from Michigan 14A District Court‘s experience with using Matterhorn for online traffic ticket resolution.

Highlights from the 14A experience with Matterhorn include

  • Time to case closure dropped by 65 percent
  • Less than 1 percent of cases default, compared with 22% outside of ODR.
  • In-person hearings reduced by ~100 hearings/month across six dockets
  • Fewer defaults, and
  • Quicker collections

You can read more about 14A District Court’s experience in our online traffic and warrant resolution case study in D14A.

Posted in Announcements, Traffic.