Alex Sanchez of Franklin County Municipal Court, Small Claims and Dispute Resolution, presented at the National Association for Court Management – International Association for Court Administration Joint Educational Conference July 10, 2017 in Arlington Virginia.
He shared Franklin County court’s experience using Matterhorn to take small claims dispute resolution online (see their website). Benefits include on-demand service, access, familiar text-based environment, comfort, and ease of an online solution.
With online dispute resolution, litigants have achieved quicker case resolution (average of 91 days compared to 103 days pre-odr).
Here are his conference slides: Online Dispute Resolution Presentation