Improve Access to Justice via ODR

Matterhorn online dispute resolution improves access, efficiency, fairness, and customer satisfaction.

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Matterhorn online dispute resolution (ODR) is trusted by over 110 courts, mediation centers, and municipalities in 17 states and used to resolve many case types.

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In the News: WGVU covers MI-Resolve ODR launch in Kent, Ionia, and Newaygo Counties

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The Dispute Resolution Center of West Michigan in Grand Rapids now offers online dispute resolution (ODR) and online mediation. These online services, launched May 2020, complement its in-person and phone mediation options. The online program is available free of charge to people who live and work in Kent, Ionia, and Newaygo counties in Michigan.

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Courts, mediation centers, and government agencies use Matterhorn online dispute resolution (ODR).

ODR offers several key benefits including: increased access to justice, fairness, greater efficiency for staff, faster payments, and high customer satisfaction.

Matterhorn serves small to large districts, urban to rural communities, and decentralized to unified systems. The platform can match or streamline on your existing process and connects in a lightweight way with your other systems.

Matterhorn enables you to address a wide variety of case types including civil cases (such as small claims cases), pre- and post-decree family and domestic cases,  traffic tickets, civil infractions, and lesser misdemeanors (“Class C” Misdemeanors in some states), resolve warrants and pleas, and assess ability to pay.