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This article first appeared in the Monroe News. Click here to read the full story.
Using a new software program developed at the University of Michigan, citizens can access the court 24 hours a day, seven days a week using their smartphones, tablets or computers to resolve traffic violations.
“We recognize that taking time from work, school or other obligations to wait in line at the courthouse can be frustrating,” said Judge Jack Vitale, chief judge of the Monroe County Courts. “Now citizens can pay or contest tickets from the comfort of their own home, at the time of their choosing. They don’t have to take time off from their job or arrange for transportation to and from the court.”
Courts, mediation centers, and government agencies use Matterhorn online dispute resolution (ODR).
ODR offers several key benefits including: increased access to justice, fairness, greater efficiency for staff, faster payments, and high customer satisfaction.
Matterhorn serves small to large districts, urban to rural communities, and decentralized to unified systems. The platform can match or streamline on your existing process and connects in a lightweight way with your other systems.
Matterhorn enables you to address a wide variety of case types including civil cases (such as small claims cases) and family court compliance, traffic tickets, civil infractions, and lesser misdemeanors (“Class C” Misdemeanors in some states), resolve warrants and pleas, and assess ability to pay.