Improve Access to Justice via ODR

Matterhorn online dispute resolution improves access, efficiency, fairness, and customer satisfaction.

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Matterhorn online dispute resolution (ODR) is trusted by over 50 locations in 10 states and used to resolve many case types.

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With Matterhorn, you provide access to travelers, students, workers, the military, or anyone who cannot attend in-person.

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The Next Idea: Virtual court appearances could diminish bias, improve efficiency

Credit Flickr/Joe Gratz / http://michrad.io/1LXrdJM

Listen to the full interview here.

Traffic tickets and low-level misdemeanors aren’t supposed to ruin lives and cost taxpayers millions.

For most of these offenses, paying a fine or arguing a case before a judge should be a fairly straightforward, low-hassle matter.

Yet there are plenty of reasons why these minor violations end up as major problems.

People can’t afford to pay the fines. Taking off work in order to appear in court can be difficult, especially for people who have children, mobility issues, or inflexible jobs. Fears of bias – racial, economic, gender – in the courtroom can prevent some from even addressing their legal issues until they’re compelled to do so. And for a person who possesses even a tiny element of a lack of self-confidence (hint: we all do), courts are intimidating places.

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About Matterhorn

Courts, mediation centers, and government agencies use Matterhorn online dispute resolution (ODR).

ODR offers several key benefits including: increased access to justice, fairness, greater efficiency for staff, faster payments, and high customer satisfaction.

Matterhorn serves small to large districts, urban to rural communities, and decentralized to unified systems. The platform can match or streamline on your existing process and connects in a lightweight way with your other systems.

Matterhorn enables you to address a wide variety of case types including civil cases (such as small claims cases) and family court compliance, traffic tickets, civil infractions, and lesser misdemeanors (“Class C” Misdemeanors in some states), resolve warrants and pleas, and assess ability to pay.