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Matterhorn online dispute resolution improves access, efficiency, fairness, and customer satisfaction.

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Matterhorn online dispute resolution (ODR) is trusted by over 50 locations in 10 states and used to resolve many case types.

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Online ticket review system streamlines process of resolving traffic citations

This article first appeared in C and G News and was written by Alex Tekip.

(Photo by John McTaggart)

(Photo by John McTaggart)

HARPER WOODS — Drivers charged with civil traffic infractions in Harper Woods — speeding, running a red light or a stop sign, among others — can now resolve a citation from anywhere with internet access.

The 32A District Court’s online traffic ticket review system has been operating since April. According to a press release from the 32A District Court, the online ticket review system allows the city attorney or Wayne County prosecutor to review a driver’s position that can be submitted online. The court follows up and lets the driver know his or her fines, the majority of which can be paid online.

Court Administrator Marcy Ruggirello said the online traffic ticket review speeds up the process of resolving a traffic ticket. She said officers typically set court dates anywhere from three weeks to two months after a citation. Online ticket review shortens the process to about a week.

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About Matterhorn

Courts, mediation centers, and government agencies use Matterhorn online dispute resolution (ODR).

ODR offers several key benefits including: increased access to justice, fairness, greater efficiency for staff, faster payments, and high customer satisfaction.

Matterhorn serves small to large districts, urban to rural communities, and decentralized to unified systems. The platform can match or streamline on your existing process and connects in a lightweight way with your other systems.

Matterhorn enables you to address a wide variety of case types including civil cases (such as small claims cases) and family court compliance, traffic tickets, civil infractions, and lesser misdemeanors (“Class C” Misdemeanors in some states), resolve warrants and pleas, and assess ability to pay.