Improve Access to Justice via ODR

Matterhorn online dispute resolution improves access, efficiency, fairness, and customer satisfaction.

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Matterhorn online dispute resolution (ODR) is trusted by over 50 locations in 10 states and used to resolve many case types.

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With Matterhorn, you provide access to travelers, students, workers, the military, or anyone who cannot attend in-person.

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Saving Time, Saving Money, Saving the System

Bob Ciolek 14A Court Administrator

Bob Ciolek, 14A Court Administrator

The district courts of Michigan have stuck to the same routine for too long. Civilians take time off of work to wait hours in a courtroom, only to have a 5 minute conversation to negotiate a minor traffic violation. Police officers spend entire days in courthouses instead of engaging the community, enforcing the law and protecting the public. Judges and magistrates have less time to work with defendants who have broken more serious and concerning laws. Meanwhile, it is up to the court staff to smooth out this entire process and manage the backlogged court docket.

Not only is this process inefficient for everyone involved, it wastes valuable county resources. But there is a better way.

14A District Court in Washtenaw County recently adopted Matterhorn, an online platform that allows citizens, law enforcement, and the magistrate to resolve traffic violations. With this system, we have improved case turnaround from months to days, freeing up the court docket. And we’ve given time back to law enforcement officers who no longer have to appear in court to answer minor citations. Lastly, it has freed up valuable time for the judge and magistrate.

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About Matterhorn

Courts, mediation centers, and government agencies use Matterhorn online dispute resolution (ODR).

ODR offers several key benefits including: increased access to justice, fairness, greater efficiency for staff, faster payments, and high customer satisfaction.

Matterhorn serves small to large districts, urban to rural communities, and decentralized to unified systems. The platform can match or streamline on your existing process and connects in a lightweight way with your other systems.

Matterhorn enables you to address a wide variety of case types including civil cases (such as small claims cases) and family court compliance, traffic tickets, civil infractions, and lesser misdemeanors (“Class C” Misdemeanors in some states), resolve warrants and pleas, and assess ability to pay.