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East Lansing, Michigan’s 54B District Court Administrator, Denise McCrimmon, and Deputy Court Administrator, Nicole Evans, recently spoke at the NACM Annual Conference (July 10-14). In this blog, Nicole shares an overview of their presentation on building a connected court in an effort to increase access for citizens online.
Ensuring due process and equal treatment is a main concern for every court. At the same time, we’re expected to efficiently manage the court’s docket and provide reputable customer service. Accomplishing these goals is not always an easy task.
In search of a solution, 54B District Court implemented online access to the court through the Matterhorn platform by Court Innovations. Beginning with traffic citations, we were able to improve customer service by minimizing wait time for scheduling a hearing, thus reducing docket time.
Courts, mediation centers, and government agencies use Matterhorn online dispute resolution (ODR).
ODR offers several key benefits including: increased access to justice, fairness, greater efficiency for staff, faster payments, and high customer satisfaction.
Matterhorn serves small to large districts, urban to rural communities, and decentralized to unified systems. The platform can match or streamline on your existing process and connects in a lightweight way with your other systems.
Matterhorn enables you to address a wide variety of case types including civil cases (such as small claims cases) and family court compliance, traffic tickets, civil infractions, and lesser misdemeanors (“Class C” Misdemeanors in some states), resolve warrants and pleas, and assess ability to pay.