Improve Access to Justice via ODR

Matterhorn online dispute resolution improves access, efficiency, fairness, and customer satisfaction.

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Matterhorn online dispute resolution (ODR) is trusted by over 110 courts, mediation centers, and municipalities in 17 states and used to resolve many case types.

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Video: ODR Benefits for Law Enforcement

Hear what courts with traffic ticket resolution and warrant resolution say about Matterhorn.

Featured in this video are Judge Brigette Officer-Hill of the 30th District Court and Bob Ciolek, Court Administrator, and Lisa Fusik, Deputy Court Administrator, from the 14A District Court.

Lisa Fusik, Michigan District Court 14A Deputy Administrator

“With law enforcement, it’s been a nice feature in that they don’t have to come to court at all. So they can have one focus person, their court officer, for instance, interact with the system, so the officers themselves don’t have to come to court. Or take time off the road, or come in on their day off, or maybe on a morning when they have to work midnights the next day.
“So for them it just means less interaction with the court, and less time that could be spent doing what they should be doing.”

Robert Ciolek, Michigan District Court 14A Administrator.

“As we all know, money’s tight, and everybody’s getting cut, including law enforcement. So more bodies that they can have on the road enforcing the laws, the better. So now, using the online mediation system through Matterhorn, they don’t have to send those law enforcement personnel to court to answer the citation.”

Judge Brigette Officer-Hill, Michigan 30th District Court Chief Judge

“The collaboration with law enforcement and the court has been great. I mean, they, obviously, came in before we had Matterhorn to deal with people, the public, to try to resolve their tickets. Now they’re even happier because they have to spend less time.
“So they’re really working in conjunction with the court to make this work. They’re putting the word out just as much as we are putting the word out. So that allows them to do their job, on the streets, without coming into the courtroom.”



What They Say

About Matterhorn

Courts, mediation centers, and government agencies use Matterhorn online dispute resolution (ODR).

ODR offers several key benefits including: increased access to justice, fairness, greater efficiency for staff, faster payments, and high customer satisfaction.

Matterhorn serves small to large districts, urban to rural communities, and decentralized to unified systems. The platform can match or streamline on your existing process and connects in a lightweight way with your other systems.

Matterhorn enables you to address a wide variety of case types including civil cases (such as small claims cases), pre- and post-decree family and domestic casestraffic tickets, civil infractions, and lesser misdemeanors (“Class C” Misdemeanors in some states), resolve warrants and pleas, and assess ability to pay.