Improve Access to Justice via ODR

Matterhorn online dispute resolution improves access, efficiency, fairness, and customer satisfaction.

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Matterhorn online dispute resolution (ODR) is trusted by over 70 courts, resolution centers, and municipalities in 10 states and used to resolve many case types.

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Video: Online Dispute Resolution and the Courts from CTC

On September 12, Matterhorn customer Bob Ciolek presented on a panel on at the Court Technology Conference 2017 in Salt Lake City, UT. Ciolek is the Court Administrator for Michigan’s District Court 14A in Washtenaw County. He spoke on Online Dispute Resolution and the Courts.

The Michigan 14A District Court has resolved over 1,200 traffic and warrant cases online.

Ciolek shared the podium with

  • Shannon Salter, Chair, British Columbia Civil Resolution Tribunal
  • Melisse Stiglich, Project Manager, Utah Court System, and
  • David Slayton, Administrative Director, Texas Office of Court Administration

Ciolek spoke about what he and his court have been able to achieve with Matterhorn. If you want to skip ahead to his presentation, please go to the 35-minute mark.

View the video presentation here (link will open in new window).

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About Matterhorn

Courts, mediation centers, and government agencies use Matterhorn online dispute resolution (ODR).

ODR offers several key benefits including: increased access to justice, fairness, greater efficiency for staff, faster payments, and high customer satisfaction.

Matterhorn serves small to large districts, urban to rural communities, and decentralized to unified systems. The platform can match or streamline on your existing process and connects in a lightweight way with your other systems.

Matterhorn enables you to address a wide variety of case types including civil cases (such as small claims cases) and family court compliance, traffic tickets, civil infractions, and lesser misdemeanors (“Class C” Misdemeanors in some states), resolve warrants and pleas, and assess ability to pay.