Arkansas Bentonville District Court launches online case review for Traffic/Criminal Citations and Warrants. Constituents can now go online with mobile devices and personal computers and handle their cases without physically going to the court house.Read more…
These warrant prevention results show what one court has achieved. You may also be interested in other case studies of courts with Matterhorn online dispute resolution or to learn more about warrant prevention with Matterhorn.
61st District Court, Grand Rapids, Michigan
You look at 550 cases — that’s 550 individuals that won’t be spending a couple days in jail. Five hundred fifty less arrests that officers have to make. And all that adds up.
—Gary Secor, 61st District
Court Administrator, after the first year of use.
The Court Sought to Intervene Before the Warrant was Issued
Warrant management is a complex and time-consuming process that presents numerous challenges for courts and law enforcement. Issuing just one warrant takes as much as four hours of combined staff time.
The 61st District Court in Grand Rapids, Michigan sought a novel solution to the warrant challenge: a “pre-warrant” intervention. The Court launched Matterhorn in August of 2015.
The Court's primary objective for the court and Matterhorn was to reduce the number of new bench warrants—slowing the growth of the warrant backlog, as well as saving the court significant time, money, and energy.
The Process: Notify and Resolve
Court Administrator Gary Secor estimated that Grand Rapids issued over 5,500 bench warrants each year for failure to appear in court prior to the launch of Matterhorn. (Not including the number of people who were issued a warrant for failing to pay fines to the court.)
Now the Court reaches out to people who are about to be issued a failure-to-appear warrant and invites them to resolve their issue on the Matterhorn platform.
Warrant Prevention Results with Matterhorn ODR
Warrant prevention by the 61st District Court reached its goals in its first year. Approximately 9% of those eligible resolve their case online after receiving the initial postcard. By using Matterhorn to prevent just over 9% of post-adjudication failure to appear warrants in Grand Rapids, the court avoids going through these processes 550 times per year. This translates to immeasurable savings for the court.
Keep People from Arrest
What the Public Says
“It was very very helpful and easy to understand and use. I probably would have found out of my court date, but much later.
This saved me so much time."
“Thanks. Because I have been going through alot. My mail actually was being put in the wrong apartment slot. So I thought I caught up on fines....”
Ongoing Achievement with Matterhorn
Update! As of January 2018, the court has headed off over one thousand bench warrants with Matterhorn. Read the announcement.
What is Matterhorn?
Matterhorn is online dispute resolution.
Matterhorn gives the public their “day in court” from their own device and from anywhere. This access allows people to stay at home, at school, and at work.
Judges, magistrates, and court staff remain involved, yet spend less on these activities. Matterhorn allows courts to offer 24/7 service without 24/7 staff. It allows the police to stay on patrol. It increases customer satisfaction.
Matterhorn integrates with many CMS and payment systems. It is software-as-a-service.
Get these proven outcomes into your community.