The City of Lansing launches Matterhorn dispute resolution

Until now, anyone who was part of a city income tax dispute in the City of Lansing had to come to court to resolve their matter. That option will remain. However, starting today, people can now participate in city tax legal proceedings from their personal computer, tablet, or mobile phone. People can now address their city tax matters 24-7, from anywhere.

This online option is part of the City of Lansing’s goal “to provide essential city services and strengthen the quality of life in Lansing.”

This online dispute resolution system, Matterhorn by Court Innovations, allows people to communicate with the city from anywhere on any device. When the parties reach an agreement, they can sign the agreement digitally online and then the system files their agreement.

Lansing is the third municipality in the nation to use Matterhorn by Court Innovations for city income tax disputes, and the first in Michigan. Lansing’s 54A District Court already uses Matterhorn to allow the public to request review of traffic and parking tickets and resolve warrants online.

According to MJ Cartwright, CEO of Court Innovations, “with this launch, the City of Lansing and the 54A District Court have extended their reach online. We love working with forward-thinking leaders such as officials in Lansing to expand access to justice in their communities.”

Visit the City of Lansing Treasury and Income Tax online dispute resolution site at:

About Matterhorn by Court Innovations

Court Innovations is based in Ann Arbor, Michigan. Its product Matterhorn allows courts to handle many high-volume infractions completely online, saving citizens and courts time and money. Matterhorn is in over 50 courts in 10 states and has helped courts and citizens resolve over 40,000 tickets and disputes online. Matterhorn expands public access to courts and municipalities and results in efficiencies that save the public and court and municipal staff time and money.

Learn more about small claims ODR with Matterhorn.

View the Matterhorn ODR for small claims video: hear from the team at the Franklin County Municipal Court.

Posted in Announcements.