ODR Launch Timeline

Think Weeks, Not Months

Matterhorn is web-based and quick to deploy.

In a matter of weeks, Matterhorn can: close cases faster, increase collection rates, reduce costs and increase access to justice for the public. Learn more about the results our courts and agencies have achieved.

Unlike larger-scale IT projects, Matterhorn does not require months of integration. In instances where we onboard a court or agency in a new state or with a new data connection, we facilitate and host the conversations that need to take place to ensure your business process are followed and the software is set up in a way that’s right for you and your community.

Your Matterhorn launch team will lead you through your launch!

An image showing the five steps to launch Matterhorn
Steps to launch the Matterhorn ODR platform

ODR Launch Step 1: Confirm and Configure Workflow

Weeks 1-3

  • Prepare your workflow and eligibility rules.
  • Recommit to your project success metrics.
  • Matterhorn reflects your court’s processes and roles, your information needs, and eligibility criteria.
  • Automate processes and communications while maintaining the judicial and law enforcement discretion based on your priorities.

ODR Launch Step 2: Link with your CMS

Weeks 2–4

  • Define and test the data exchanges between Matterhorn and your Court Case Management System.
  • We prefer an API.
  • * In cases of legacy CMS systems, we have workarounds that will be easy for your team, such as file exchanges.

ODR Launch Step 3: Prelaunch Review & Train

Prior to Launch

  • Review and approve your new online dispute resolution system.
  • Live, virtual training session or deliver a prerecorded video for your team and reference.

ODR Launch Step 4: Prepare to Promote

Prior to Launch
Use our promotional toolkit for best practices:

  • Checklist
  • Press release
  • Digital and print materials to spread the news (posters, cards and more).


Typically 2-6 weeks after start

  • Ongoing measurement of your metrics
  • Continuous refinement

Ready to get set up? Let’s talk about Matterhorn ODR Pricing.