The most common way that citizens open up requests in Matterhorn is to search and submit a request on your court’s Matterhorn site.
The Create Request tool in Matterhorn
Matterhorn offers a second method that may be quicker when you have a citizen on the phone. The court can pull up the case and invite the citizen to the site (via email/text). This tool can save court staff time explaining how to navigate and where to click.
To invite a citizen into Matterhorn, log in to Matterhorn and select the “Create Request” button under the Tools menu:
On the next screen, select the type of case (e.g. TRAFFIC, WARRANT, PARKING, etc.) and then fill in the citizen’s Driver’s License Number (DLN), Driver’s License State, and Date of Birth:
Search for a case within Matterhorn by DLN, Driver’s License State, and Date of Birth
If the citizen has an open case in your court that meets your court’s eligibility requirements, Matterhorn will show you their case.
Click “Create Request” to continue the process:
Matterhorn search results show any eligible cases
Next, you will see a form where you can then set the Due Date (to indicate how long the citizen will have to react to your invitation) and fill out the citizen’s email and/or phone number:
Enter a new due date and the citizen’s contact information into Matterhorn
Once you hit “Submit”, the invitation will be sent out via email and/or text. Then, the citizen will receive an invitation containing a link back to the site where they can go in and complete the request:
Then, Matterhorn will email (shown) and text the citizen.
Please note that you will not see the case in your queue until after the citizen has completed the request.