Tag Archives: odr solutions

ODR for Law Firms

Scales of Justice

Provide your clients a private, secure, online space to resolve issues before a case filing or before a court hearing if a case has been filed in court with Matterhorn Online Dispute Resolution (ODR) for Law Firms.

Offering your services via ODR expands options for you to serve your clients. Provide your clients an online space for negotiation and mediation via the ODR platform. Handle court-ordered mediations online. Matterhorn provides online dispute resolution (ODR) platforms to courts, mediation centers, law firms, and agencies.

A photo of a lawyer with the words "Benefits of ODR for Law Firms"

Benefits of ODR for Law Firms

Convenient and Accessibile

Parties are able to communicate via the platform at their convenience, from any device.

Participants report the platform is easy to use and quick to learn.

A Safe, Structured Place to Reach Resolution

Conduct mediation and negotiations via the platform.

The structured, online environment helps create a sense of safety and neutrality with oversight by you to focus on a productive and civil resolution.

Prepare and Sign Agreements Online

Matterhorn’s online agreement preparation, review, and signature features eases the agreement process.

You and the Parties get to focus on the big issues. Let the platform handle the logistics of routing the agreement through review and signature.

How ODR for Law Firms Works

Online dispute resolution extends the benefits of your existing negotiation and agreement practice into the online space. Parties can access their information, your team, and each other at their convenience, from the comfort of their separate homes or locations. Once parties define their agreement, the platform uses your pre-defined template agreements, customized with the details of their situation. Then, the parties may electronically sign the agreement online. Behind the scenes, Matterhorn can also efile the signed agreement for court-ordered mediations.

Matterhorn is highly configurable and can be applied to many case types: such as small claims, landlord-tenant, neighborhood disputes, and family issues. The software interfaces with your case management systems as needed and can be used as a stand-alone system as well.

Benefits of ODR for Law Firms

Benefits for your Firm

  • Serve your clients where they are: online
  • Spend less time scheduling and more time facilitating
  • Organized conversation and upload history
  • Prepare and sign agreements online
  • Increase participant satisfaction
  • Configured to your center’s unique style, language, and approach

Benefits for your Clients

  • Mobile-friendly, on-demand 24/7 access
  • Convenient interface allows for group discussions and sidebars
  • Ability to share and review documents online
  • Sign agreements online
  • Digitally documented case history

Online Dispute Resolution (ODR) Outcomes

Matterhorn has been in use since 2014, trusted by over 150 courts, agencies, mediation centers, and attorneys. The public has used Matterhorn to resolve over 175,000 cases.

The Office of Dispute Resolution at the Franklin County Municipal Court has been using Matterhorn ODR for online mediated small claims cases since 2016.

  • View a short video featuring Franklin County Municipal Court staff (3 minutes)
  • Watch a longer webinar featuring Alex Sanchez of Franklin County Municipal Court staff (1 hour)
  • Read an article about Franklin County Municipal Court in the magazine of the Norwegian judiciary, Rett på Sak.
Contact Us for a Demo

Family Online Dispute Resolution

Scales of Justice

Courts, agencies and mediation centers use Matterhorn Family Online Dispute Resolution to resolve parenting, child support, and domestic disputes and cases online. People can use the system to resolve issues from anywhere on their own timeline.

The online environment helps create a sense of safety and neutrality, and oversight by your agency or appointed mediators helps the parties focus on a productive and fair resolution.

Family Online Dispute Resolution Applications

ODR applies to many family court case types: child support compliance, parenting time complaints and resolution, legal separation, dissolution, and divorce cases.

Child Support

“Our investment in Matterhorn is paying off for the court, for the county as our funding unit, but most importantly for the people that are trying to get their business handled.”

Kevin J. Bowling, Court Administrator, Michigan 20th Circuit Court (video/interview)

Reduce hearings, reduce warrants, improve child support collections with Matterhorn.

ODR for Child Support Compliance

Parenting Time

Courts with Matterhorn use the platform to accept and resolve parenting time complaints.

Parents can negotiate makeup time or a new parenting time schedule on the platform with the support of caseworkers, facilitators, or mediators, as appropriate.

ODR for Parenting Time Disputes

Divorce

Reduce backlog and serve the public faster by providing a means for people to resolve their cases online before their hearings

Courts use the platform to facilitate divorce, legal separation, and dissolution cases

Divorce, Separation, and Dissolution

What is Matterhorn?

A Family Online Dispute Resolution Platform

Parties collaborate or work separately via real-time or asynchronous communications privately and online. Our agencies see resolutions initiated 24/7 rather than just during business hours.

Third parties, such as a moderator, mediator, or facilitator, may assist the parties reach in resolution, as appropriate for your case type.

Additionally, Matterhorn ODR is used for civil case types such as small claims and city tax cases.

MI-Resolve: Michigan Mediation Center ODR

As of July 1 2020, online dispute resolution (ODR) is available to anyone in the state of Michigan to resolve general civil disputes.

The Michigan Supreme Court Office of Dispute Resolution has supported community dispute resolution centers for over thirty years. These centers work with the public to resolve disputes, including but not limited to court-referred mediation.

Traditionally, these resolution centers have offered the support of trained, volunteer mediators in the court, in person at the mediation center, via phone and web conference. Now, these mediation centers also offer mediation via online dispute resolution, powered by Matterhorn.

People in Michigan with landlord-tenant issues, contract disputes, and neighborhood disputes may use the system free of charge. See which dispute resolution center and website is in your area.

Map of Michigan Mediation Centers with ODR

List of Michigan Mediation Center ODR Sites

Upper Peninsula

Lower Peninsula, Southwest

  • Center for Dispute Resolution (website, ODR site)
  • Citizens Mediation Service (website, ODR site)
  • Dispute Resolution Center of West Michigan (website, ODR site)
  • Mediation and Restorative Services (website, ODR site)
  • Resolution Services Center of Central Michigan (website, ODR site)

Lower Peninsula, North

Lower Peninsula, Southeast

Learn more

VIDEO: MI-Resolve ODR in NCSC Coronavirus and the Courts Webinar

MI-Resolve ODR now in Muskegon, Manistee, Mason, and Oceana Counties

In the News: WGVU covers MI-Resolve ODR launch in Kent, Ionia, and Newaygo Counties

MI-Resolve ODR now in Ottawa, Allegan, and Barry Counties

Chief Justice McCormack mentions MI-Resolve in Tech and Change Editorial

On the Air: MI-Resolve launches in the UP

WOODTV: Online Dispute Resolution keeps Small Claims out of Court

Michigan’s MI-Resolve ODR an Outside the Box Strategy (Transcript)

MI-Resolve launch profiled on Just Court ADR blog

Michigan MI-Resolve ODR featured in The Indiana Lawyer

2019 International ODR Forum Highlights

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The 2019 International ODR Forum highlighted the advancements, adoption and impact of ODR across the US and the world.  Kudos to The National Center for Technology and Dispute Resolution and the National Center for State Courts for pulling together a powerful, informative lineup including:

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